1. COLLECTION OF PERSONAL DATA

“Personal Data” refers to information that identifies you as an individual or relates to an identifiable individual. We collect the following categories:

  • Identification & Contact Information: Salutation, full name, telephone number, date of birth, email address, postal address, and social media profile data.
  • Government-Issued Identifiers: Passport, visa, or other official identification (mandatory for guest registration under Vietnamese Law).
  • Financial & Transactional Data: Credit/debit card details, purchase history of goods and services (Restaurants, Spa & Wellness, Boutiques), and billing addresses.
  • Travel Profile & Preferences: Arrival/departure details, nationality, accommodation preferences, language preference, and travel agent/company affiliations.
  • Guest Experience Data: Interactions via chat functionalities, concierge requests, childcare service requirements, and specific health accommodations (e.g., dietary restrictions, mobility requirements, or wellness concerns).
  • Visual & Audio Data: Security camera (CCTV) footage in public areas of our property for the safety of guests and staff.

 

2. METHODS OF DATA COLLECTION

We and our service providers collect Personal Data through:

  • Online Services: Browsing, reservations, and purchases via our official websites and social media engagement.
  • Property Visits: Data gathered during on-property interactions at our check-in desks, restaurants, spa & wellness centers, and fitness facilities.
  • Customer Support: Communications via phone, email, WhatsApp, or recorded Shared Services for quality assurance.
  • Third-Party Partners: Information from independent travel platforms, marketing firms, and public databases.
  • Internet-Connected Devices: Data gathered when you connect your devices to our resort Wi-Fi or use smart home assistants within our accommodations.

 

3. HOW WE USE PERSONAL DATA

Purpose

Description

Legal Basis

Operational Fulfillment

Handling bookings, payments, and managing guest stays.

Contractual Necessity

Personalization

Analyzing preferences to tailor your experience (e.g., room amenities, spa treatments).

Legitimate Interests / Consent

Legal & Security

AML/Sanctions screening, police registration, and CCTV monitoring.

Legal Obligation / Vital Interests

Marketing & PR

Sending newsletters, surveys, and exclusive offers for KOJI properties.

Consent / Legitimate Interests

Business Operations

Audits, fraud prevention, data analysis, and service improvements.

Legitimate Interests

 

4. DISCLOSURE OF PERSONAL DATA

To provide a seamless luxury experience, we may disclose your Personal Data to:

  • Strategic Partners: On-property service providers offering specialized tours, transportation, or wellness experiences.
  • Digital Service Providers: Entities supporting our website hosting, payment processing, IT infrastructure, and data analysis.
  • Advertising Partners: To facilitate targeted marketing communications in alignment with your preferences.
  • Legal Enforcement: Public and government authorities to comply with applicable laws and security requirements.

 

5. YOUR RIGHTS AND CHOICES

You have control over how we utilize your information. You may:

  • Opt-out from receiving marketing-related emails via the “unsubscribe” link or by contacting us directly.
  • Request Access to, or correction/deletion of, your Personal Data.
  • Object to the processing of your data for specific purposes.

 

6. SECURITY & RETENTION

We employ rigorous organizational, technical, and administrative measures to protect Personal Data. We retain your information for the period necessary to fulfill the purposes outlined in this Notice unless a longer retention period is required by law (e.g., tax or accounting statutes).

 

7. CONTACTING US

KOJI INVESTMENT JSC is the data controller for the information we hold about you. For any inquiries regarding this Privacy Notice or your data rights, please contact:

  • Email: help@kojivn.com
  • Address: Quarter 5, Phu Hai Ward, Phú Hài, Phan Thiết, Bình Thuận, Việt Nam
  • Representative: General Manager’s Office.